FAQ KAUST

We're here to help and you can contact us from 6 am to 1 AM, 7 days a week. For real time support for live rides you can call us on 012-808-5222. For all other enquiries you can email us directly saptco.bus@kaust.edu.sa

We apologize for the inconvenience. Your origin and destination must be within KAUST

SAPTCO authorized and approved drivers, Each driver undertakes rigorous licence checks and health and safety clearances before starting work as a driver. In addition, drivers participate in an induction process that includes customer service, vehicle safety and driver training. All drivers must have and maintain a clean driving record and we regularly review our drivers performance from both a safety and customer service perspective.

The On Demand technology is designed to match available fleet with customer requested trips and congregate people moving to similar destinations into the same vehicle. On occasion your desired trip may not be available at the time requested.

The maximum distance you will need to walk will vary depending on the amount of demand from other passengers. Generally speaking you may be asked to walk 100 - 250 metres. However, it may be more or less than this and will never exceed 250 metres.

Our service is a shared corner-to-corner service, we ask all our members to help contribute to the efficiency of the system by heading to a nearby corner - within a couple of blocks. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider's journey.

Small animals are permitted as long as they are in suitable containers. Drivers are not obliged to allow small animals on board. You transport animals at your own risk and on your own responsibility.

If you believe that other passengers are behaving in a dangerous or inappropriate manner, Please contact KAUST emergency services on 012-808-0911.

- Download the app available on Google Play Store and Apple app Store for free
- Register a profile
- Book your trip

You can book your trip via the MaaCom app or by calling on 012-808-5222.

You can only cancel an on demand trip via the app. Simply cancel the trip in the app and then rebook when you are ready to travel.

Call us on 012-808-5222 if for any reason you are unable to book your trip. Our customer service line is open from 6.00 am to 1.00 am, 7 days a week

Oh no, we are sorry that we were'nt unable to take you with us. If your ride has been marked as a 'No show' and you still have to travel, please book another ride through your app.

At the moment, rides cannot be pre-booked as the routes are calculated spontaneously. However, we strive to provide you with the reliability you would like through extremely high availability.

No.Our service is not a taxi, it relies on the environmentally friendly practice of sharing vehicles and rides. By booking a ride with us, you declare your willingness to share the ride with other passengers.

The service is free and covered by KAUST

Call us on 012-808-5222 our customer service line is open from 6.00 am to 1.00 am, 7 days a week

We're sorry to hear that there was a problem with your ride. Please let us know what went wrong either by emailing us at saptco.bus@kaust.edu.sa or calling 012-808-5222.

After downloading the app, the customer provides the necessary customer data as part of the registration process. These data include the customer's name, email address, mobile number, payment information and any special requirements (e.g. if the customer is a wheelchair user). All processing of personal data is compliant with the statutory data protection regulations. Anonymised data can be evaluated in order to improve the service, traffic planning or marketing. For more information, see the privacy policy.

No- Simply cancel the trip in the app and then rebook wwith the right pick-up destination.

The app is available in English or Arabic depending the phone language setting.

We ask all our members to help contribute to the efficiency of the system by heading to the nearest bus stop. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider's journey.

Pets are not allowed on the bus.

At the end of each ride and before starting a new ride, the App will send the rider a rating message. The rider can rate the ride, driver, service and leave remarks or suggestions.

Yes it can. Please turn off your VPN while using the on-demand bus App.

This passenger service operates in closed communities, such as King Abdullah University of Science and Technology. The plan is to launch soon in cities but due to the Corona pandemic there is a delay.