FAQ ARAMCO

We're here to help and you can contact us from 8 AM to 8 PM, 7 days a week. For real time support for live rides you can call us on 9200-00354. For all other enquiries you can email us directly Support@rekab.sa.

We apologize for the inconvenience. Your origin and destination must be within ARAMCO.

SAPTCO authorized and approved drivers, each driver undertakes rigorous license checks and health and safety clearances before starting work as a driver. In addition, drivers participate in an induction process that includes customer service, vehicle safety and driver training. All drivers must have and maintain a clean driving record and we regularly review our driver’s performance from both a safety and customer service perspective.

The On Demand technology is designed to match available fleet with customer requested trips and congregate people moving to similar destinations into the same vehicle. On occasion your desired trip may not be available at the time requested.

The maximum distance you will need to walk will vary depending on the amount of demand from other passengers. Generally speaking you may be asked to walk 100 - 500 meters. However, it may be more or less than that.

Our service is a shared corner-to-corner service, we ask all our members to help contribute to the efficiency of the system by heading to a nearby corner - within a couple of blocks. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider's journey.

If you believe that other passengers are behaving in a dangerous or inappropriate manner, Please contact ARAMCO emergency services on 9200-00354.

- Download the app available on Google Play Store and Apple app Store for free
- Register a profile
- Book your trip

You can book your trip via the Rekab app.

You can only cancel an on demand trip via the app. Simply cancel the trip in the app and then rebook when you are ready to travel.

Call us on 9200-00354 if for any reason you are unable to book your trip. Our customer service line is open from 8.00 am to 8.00 pm, 7 days a week.

Oh no, we are sorry that we weren’t able to take you with us. If your ride has been marked as a 'No show' and you still have to travel, please book another ride through the app.

At the moment, rides cannot be pre-booked as the routes are calculated spontaneously. However, we strive to provide you with the reliability you would like through extremely high availability.

No. Our service is not a taxi, it relies on the environmentally friendly practice of sharing vehicles and rides. By booking a ride with us, you declare your willingness to share the ride with other passengers.

The service is free and covered by ARAMCO.

Call us on 9200-00354 our customer service line is open from 8.00 am to 8.00 pm, 7 days a week.

We're sorry to hear that there was a problem with your ride. Please let us know what went wrong either by emailing us at support@rekab.sa or calling 9200-00354.

After downloading the app, the customer provides the necessary customer data as part of the registration process. This data includes the customer's name, email address, mobile number, payment information and any special requirements (e.g. if the customer is a wheelchair user). All processing of personal data is compliant with the statutory data protection regulations. Anonymized data can be evaluated in order to improve the service, traffic planning or marketing. For more information, see the privacy policy.

No- Simply cancel the trip in the app and then rebook with the right pick-up destination.

The app is available in English or Arabic depending on the phone language setting.

We ask all our members to help contribute to the efficiency of the system by heading to the nearest bus stop. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider's journey.

Pets are not allowed on the bus.

At the end of each ride and before starting a new ride, the App will send the rider a rating message. The rider can rate the ride, driver, service, and leave remarks or suggestions.

Yes it can. Please turn off your VPN while using the on-demand bus App.